Before depositing at any online casino, take five minutes to read this checklist — it covers the steps most players skip.
Prerequisites
- Valid email address and phone number for account verification.
- Government-issued ID or passport for KYC procedures.
- Proof of address (utility bill or bank statement dated within 3 months).
- Reliable internet connection – a mobile data plan or broadband.
- Payment method – debit/credit card, e-wallet, or bank transfer.
- Understanding of wagering requirements and game contribution percentages.
Registration
- Visit the casino website via your browser (the platform is mobile-optimized as a progressive web app).
- Click the “Sign Up” or “Register” button — usually at the top‑right corner.
- Fill in your personal details: full name, date of birth, email, and password. Use your real details to avoid verification delays.
- Select your currency and preferred bonus (if any). You can skip the bonus if you want to withdraw without restrictions.
- Accept the terms and conditions — tick the box.
- Submit the form and check your inbox for a confirmation email. Click the link to activate your account.
- Log in and complete the KYC verification by uploading your documents in the “Profile” or “Account” section.
For a seamless experience, bookmark SpaceXY once you finish registration.
How Wagering Works
Wagering requirements dictate how many times you must play through a bonus before you can withdraw winnings. Let’s assume you receive a 100% match bonus up to €200 — you deposit €100, so you get a €100 bonus. The wagering requirement is 35x the bonus amount (common for slots).
Important: Not all games contribute equally. Typical contribution rates are:
- Slots: 100%
- Table games (blackjack, roulette): 10–20%
- Video poker and live dealer: 5–10%
Calculation: Wagering needed = bonus × wagering multiplier = €100 × 35 = €3,500. You must place bets totalling €3,500 using the bonus money (or your own money if the bonus is already in your balance).
If you play a blackjack hand that counts only 20%, betting €10 gives only €2 towards the requirement. So to clear €3,500 with 20% contribution, you would need to bet €3,500 / 0.20 = €17,500 in blackjack — much harder.
Example with slots: You bet €1 per spin. After 3,500 spins, the requirement is met. Over that period, the theoretical return to player (RTP) of a slot at 96% means you expect to lose 4% × €3,500 = €140. So you might cash out €3,500 – €140 = €3,360 in bets, but the bonus was €100 — your net from the bonus could be around €60 if you stop exactly at completion. This is simplified; actual variance can be high.
Financial Operations
Deposits are usually instant. Most methods (cards, e‑wallets, instant bank) have no fee. Withdrawals take between 24 hours (e‑wallets) and 3–5 business days (bank transfer). A summary table:
| Method | Deposit Time | Withdrawal Time | Min/Max |
|---|---|---|---|
| Visa/Mastercard | Instant | 2–5 days | €10 / €5,000 |
| Skrill/Neteller | Instant | 24–48 hours | €10 / €10,000 |
| Bank Transfer | 1–3 days | 3–7 days | €20 / €5,000 |
| Cryptocurrency (BTC/ETH) | Instant (1 confirm) | Up to 24 hours | €20 equivalent / €20,000 |
Always check the pending withdrawal screen for any documents required. Note: If the casino holds a Curacao licence, remember that winnings may be subject to local income tax depending on your country — unlike MGA‑licensed casinos which have tax exemptions for players.
Licence & Player Protection
The casino operates under a Curacao eGaming licence (sub‑licence from a master licence holder). While Curacao regulation is lighter than the Malta Gaming Authority, the casino still follows anti‑money laundering (AML) and responsible gambling policies. Player funds are kept in segregated accounts, and you can set deposit limits, time‑outs, and self‑exclusion from the account settings. For disputes, the casino offers an internal complaint process and then external mediation by a third party such as KiwiGambler or ThePOGG.
Support Guide
Five common scenarios and how to handle them:
- Forgot password: Click “Forgot Password” on the login page. Enter your email. Reset link sent – expire in 30 minutes. Use a strong new password with numbers and symbols.
- Verification delay: If your KYC documents are pending after 24 hours, contact live chat. Ensure documents are clearly visible, not cropped, and in JPEG/PDF under 5MB.
- Withdrawal rejected: Check if you have unmet wagering requirements. Also ensure the withdrawal amount is within daily/weekly limits. Contact support for specific reason.
- Technical issue during play: Refresh the page (clear cache first). If the game freezes, wait 5 minutes – bets are not lost due to server errors. Use the “Game History” tab to confirm.
- Bonus not credited: Did you enter the bonus code? Some bonuses require a minimum deposit (e.g., €20). If conditions are met, contact live chat with your username and deposit receipt.
Quick Answers
How do I register?
Go to the website, click Sign Up, fill in personal details, verify email, and complete KYC.
What is the minimum deposit?
Minimum deposit is typically €10 for most payment methods.
How long do withdrawals take?
E‑wallets 24–48 hours, cards 2–5 days, bank transfers 3–7 days.
Are there wagering requirements?
Yes, usually 35x the bonus amount for slots, with lower contribution for other games.
Is the casino licensed?
It holds a Curacao eGaming licence, ensuring basic player protection.
Can I play on mobile?
Yes, the site is fully mobile‑optimised as a progressive web app (PWA) – no app download needed.
What if I have a dispute?
Contact customer support first, then escalate to an independent mediator.
Do I have to pay tax on winnings?
Tax depends on your country – check local laws, as Curacao‑licensed casinos do not withhold tax.
How do I set responsible gambling limits?
Go to responsible gambling settings in your account and set deposit, loss, or session limits.
Worth Knowing
For the best theoretical return, choose slots with high RTP (96% or above) and avoid progressive jackpot slots which often have lower average RTP (around 88–92%). Video poker and blackjack with optimal strategy can push RTP over 99%. Avoid keno and scratch cards as they usually have RTP below 95%. Live dealer roulette (single zero) gives 97.3% RTP, while American roulette (double zero) gives only 94.74%.
Finally, remember that gambling should be entertainment. Set a budget, stick to it, and never chase losses. Use the tools the casino provides to stay in control.
